Support Portal

Need help? You're in the right place. Submit a ticket, check on an existing request, or connect with us for remote support.

Business Hours: Monday - Friday, 8AM - 6PM EST

Open a Ticket

Describe your issue and our team will get back to you as soon as possible.

Submit a Ticket

Check Ticket Status

Already submitted a ticket? Check the current status or add additional details.

View My Tickets

Call Us

For urgent issues during business hours, give us a call and speak directly with a technician.

518-444-2220

Remote Support

When a technician needs to access your computer to troubleshoot an issue, we use RustDesk - a secure remote desktop tool. Here's how it works:

Download and install the RustDesk agent for your operating system.
Open the application and share the session code with your support technician.
Grant the permissions prompt when asked.
Your technician will connect and resolve the issue while you watch.

RustDesk Remote Support - Secure remote desktop access

Download for Windows Download for Mac

Tips for Faster Resolution

Be Specific

Include what you were doing when the issue occurred, any error messages you see, and the device or software involved.

Include Screenshots

A picture is worth a thousand words. Attach screenshots of error messages or unexpected behavior when submitting your ticket.

Note the Timing

Let us know when the issue started and whether it happens consistently or only at certain times. This helps us pinpoint the cause.

Not a Current Client?

If you're not already working with AWPTech and need IT help, we'd love to hear from you. Reach out through our contact page and we'll schedule a free consultation.