Managed IT Services

Stop reacting to IT problems and start preventing them. AWPTech's managed IT services give your business proactive monitoring, maintenance, and support so you can focus on what matters most.

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System Monitoring

  • Continuous health and performance monitoring of servers, workstations, and network devices.
  • Tracking system resource usage: CPU, RAM, disk space, network activity, and more.
  • Identify and address potential issues or anomalies in system logs and error messages before they cause downtime.

Patch Management

  • Ensure operating systems, software applications, and firmware are configured with the latest security patches and updates.
  • Updates are scheduled during maintenance windows to minimize disruptions to users.
  • Organization-wide endpoint report detailing patch compliance.

User Administration

  • Create user accounts and assign appropriate permissions based on job roles and responsibilities.
  • Deactivate or delete user accounts when employees leave the organization.
  • Reset user passwords and assist with login issues.
  • Manage user access to network resources and ensure proper authentication and authorization protocols are in place.

Network Management

  • Configure and maintain network devices: routers, VPNs, wireless access points, and more.
  • Monitor network traffic and bandwidth usage to optimize performance.
  • Implement efficient network security measures such as Single Sign-On to streamline authentication.

Helpdesk Support

  • Technical support to end-users during regular business hours.
  • Remote assistance allows instant access to troubleshoot problems.
  • Log and track user-reported issues and service requests.
  • Personalized knowledge base of common issues and solutions to expedite problem resolution.

Reporting & Analytics

  • Monthly reports on system health, security status, and ticket resolution metrics.
  • Strategic recommendations based on usage patterns and industry trends.
  • Budget forecasting for upcoming hardware and software needs.

Why Choose AWPTech for Managed IT?

Proactive

We prevent issues before they impact your business, not just fix them after.

Predictable Costs

Flat-rate monthly pricing so you can budget for IT without surprises.

35+ Years Experience

Our team brings deep expertise across every area of IT infrastructure.

Ready to Simplify Your IT?

Contact us today for a free assessment of your current IT environment.

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