Have questions about working with a managed IT provider? We have answers. If you don't see what you're looking for, give us a call or send us a message.
A Managed Service Provider handles your IT infrastructure and support on an ongoing basis. Instead of calling someone when something breaks, an MSP like AWPTech monitors your systems around the clock, applies updates, manages security, and resolves issues before they cause downtime. Think of it as having a full IT department without the overhead of hiring one.
Break-fix IT is reactive. You call when something breaks, and you pay per incident. Managed IT is proactive. We monitor your systems continuously, apply patches and updates on schedule, and catch problems early. The result is less downtime, fewer emergencies, and predictable monthly costs instead of surprise repair bills.
We offer a full range of IT services:
We work with healthcare practices, law firms, financial companies, nonprofits, and small to mid-sized businesses nationwide. Each industry has unique IT and compliance requirements, and we tailor our approach to match. Whether you need HIPAA compliance for a medical office or data protection for a law firm, we have the experience to support you.
We primarily serve small to mid-sized businesses, typically ranging from 5 to 150 employees. Our service plans are flexible and scale with your organization, so whether you're a 10-person nonprofit or a growing medical practice with multiple locations, we can build a plan that fits.
Pricing depends on the size of your organization, the services you need, and the complexity of your environment. We offer flat-rate monthly plans so you can budget without surprises. There are no hidden fees or per-incident charges for covered services. Contact us for a free consultation and we'll put together a custom quote for your business.
We offer flexible agreement terms. We believe in earning your business through results, not locking you into a contract you can't get out of. We'll discuss terms during the consultation process and find an arrangement that works for both sides.
Onboarding typically takes 2 to 4 weeks and includes:
We handle the heavy lifting. Your team can keep working while we get everything set up in the background.
Absolutely. We can supplement an existing in-house IT person with specialized services they may not have time or expertise for, like cybersecurity, cloud management, or compliance consulting. We also handle smooth transitions from other providers if you're looking to make a change.
Our helpdesk is available Monday through Friday, 8AM to 6PM EST. You can reach us by phone, email, or through our ticketing portal. For managed IT clients, we also provide system monitoring around the clock so critical issues are flagged even outside business hours.
You have three options:
Every request is logged, tracked, and assigned to a technician. You'll have full visibility into the status of your ticket.
Yes. While we resolve most issues remotely for speed, we serve clients everywhere and provide on-site support in the Capital Region of New York. For clients outside the area, we handle the vast majority of work remotely and can coordinate local on-site resources when hands-on work is needed. We're headquartered in Troy, NY.
Our cybersecurity services are layered and comprehensive:
We don't take a one-size-fits-all approach. We assess your environment and build a security plan that addresses your actual risks.
Yes. We help healthcare practices, law firms, and financial organizations meet HIPAA, PCI-DSS, SOC 2, and other regulatory requirements. This includes risk assessments, gap analysis, policy development, data encryption, access controls, audit logging, and preparation for compliance audits. We build compliance into every solution from the start, not as an afterthought.
We follow a structured incident response process: contain the threat, assess the scope of the breach, remediate the vulnerability, recover affected systems, and document everything for compliance and future prevention. For managed clients, our monitoring tools are designed to detect and flag suspicious activity early, often before it becomes a full breach.
Yes. We plan and execute cloud migrations for email, file storage, applications, and full server environments. We support Microsoft 365, Microsoft Azure, AWS, and hybrid setups. Every migration includes a detailed plan, phased approach, and testing to minimize disruption to your team.
Yes. We set up automated cloud backups for your critical business data and systems, with defined recovery time objectives so you know exactly how quickly you'll be back up and running if something goes wrong. We also test backups regularly to make sure they actually work when you need them.
Yes. We help businesses adopt practical AI tools like Microsoft 365 Copilot, Power Automate workflows, and AI-driven monitoring and security. Our focus is on tools that deliver real productivity gains today, not experimental technology. We start with an AI readiness assessment to identify where automation and AI can have the biggest impact on your operations.
We're happy to answer anything that's not covered here. Reach out and let's talk.
Contact Us Call 518-444-2220